Technical Support Program (TSP) Features 

TSP Data Sheet

Features	Warranty		Silver	Gold	Platinum
Replacement or repair of malfunctioning parts
Documentation and Report of Issue
Documentation of final result
Assistance with returning equipment to manufacturer
Answers to basic operational questions
Isolation of issue to product level
Explanation of features and functionality
Verification of software version
Information on new versions
24/7 call center availability
Isolation of issue and to component level
Answers to advanced operational questions
Reconfiguration assistance
Answers to on-going operational questions
Answers to technical questions
Maintenance releases and patches
Reprogramming
Responsible vendor determination
System adjustments assistance
Access to the 24/7 call center
Assigned 24/7 support

90 Day Standard Warranty on all products
Discounted Gold Technical Support Program to fill gap from 91 days to 365 days - 75% of full gold TSP