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Technical Support
- Please contact Ban-Koe Global Support at 1-800-969-9633
ext. 1 or
e-mail us at support@bankoe.com.
- Global Support hours currently are: 7:00am - 5:00pm M-F
Central Time, excluding company holidays.
- If
calling about software, please have your Serial number ready.
- For
software that requires a security key, the serial number is located on a
white label applied to the beige key.
- Serial
numbers for software without a security key are located in the Help
menu in the About window.
- Please
ensure that you have registered your system by:
- Mailing
your registration card to:
Ban-Koe
Companies
Attn:
Service Administrator
9100
W. Bloomington Freeway
Minneapolis,
MN 55431
OR
-
Filling out our on-line Product Registration
Form.
Downloads
Software, Drivers, and Tech Notes
Identatronics FTP allows for the downloading of software updates.
Identatronics is not responsible for errors in transmission or any other related
file transfer issues. You must have your password to enter. This can
be obtained here.
Once you have obtained a username/password, go to the ftp://ftp.identatronics.com
site and open the Identatronics folder.
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